Effective Date: July 18, 2025
Premium Glass & Aluminium (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://premiumglass.com.au or engage with our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect and hold the following types of personal information:
- Your name, phone number, email address, and address
- Information submitted through contact forms or quote requests
- Details of services requested or enquiries made
- Information about your device or browser (via cookies and analytics tools)
- IP address, browser type, and usage data collected via Google Analytics or similar tools
We do not collect sensitive information unless directly provided and necessary to deliver our services.
2. How We Collect Information
We collect personal information when you:
- Fill out forms on our website
- Call or email us directly
- Request a quote or book a service
- Interact with our website, including through cookies and tracking tools
3. Use of Your Information
We may use your personal information to:
- Provide you with quotes or complete your service requests
- Communicate with you about your enquiry or booking
- Improve our website, services, and customer experience
- Send occasional marketing communications (you can opt out at any time)
- Comply with legal and regulatory obligations
4. Disclosure of Your Information
We may share your personal information with:
- Third-party service providers who assist us in operating our business (e.g. IT providers, analytics tools)
- Regulatory or legal authorities when required by law
- Our contractors and team members to deliver services requested
We do not sell or rent your personal information to third parties.
5. Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its complete security.
6. Cookies and Tracking
Our website uses cookies and other tracking technologies to enhance your experience and analyse traffic. You can disable cookies in your browser settings, but this may affect site functionality.
We may also use tools like Google Analytics and Google Ads to monitor website performance and serve relevant advertising. These tools may collect anonymous usage data and use cookies to track interactions with our website.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies before providing personal information.
8. Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
9. Contact Us
If you have questions about this Privacy Policy or wish to access or update your information, please contact:
Premium Glass & Aluminium
50/42 McArthurs Rd, Altona North VIC 3025
Phone: 1300 773 636
Email:office@premiumglass.com.au
Website: https://premiumglass.com.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
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