TERMS OF TRADE
1. Definitions and interpretation
1.1. Definitions
Additional Charge means:
(a) fees or charges for additional work performed at the Customer’s request or reasonably required as a result of the Customer’s conduct, calculated in accordance with the Supplier’s then current prices; and
(b) expenses incurred by the Supplier, at the Customer’s request or reasonably required as a result of the Customer’s conduct.
Business Day means a day that is not a Saturday, Sunday or public holiday in the place where the Services are principally being carried out or the Goods provided.
Customer means the person identified on a Quote or Order as the customer and includes the Customer’s agents and permitted assigns.
Goods means any goods supplied by the Supplier including those supplied in the course of providing Services.
Intellectual Property Rights means intellectual property rights at any time protected by statute or common law, including copyright, trade marks, patents and registered designs.
Loss includes, but is not limited to, costs (including party to party legal costs and the Supplier’s legal costs), expenses, lost profits, award of damages, personal injury and property damage.
Order means a purchase order for Goods or Services placed by a Customer in response to a Quote and as varied in writing from time to time by the parties.
PPS Law means:
(c) the Personal Property Security Act 2009 (Cth) (PPS Act) and any regulation made at any time under the PPS Act (each as amended from time to time); and
(d) any amendment made at any time to any other legislation as a consequence of a PPS Law.
Quote means a written description of the Goods or Services to be provided, an estimate of the Supplier’s charges for the performance of the required work and an estimate of the time frame for the performance of the work.
Services means the services to be provided by the Supplier to the Customer in accordance with a Quote and these terms of trade.
Supplier means Premium Glass & Aluminium Pty Ltd T/A Premium Glass & Aluminium and includes its successors and assigns or any person acting on behalf of and with the authority of Premium Glass & Aluminium Pty Ltd T/A Premium Glass & Aluminium.
1.2. Interpretation
In these terms of trade, unless the context otherwise requires:
(a) a reference to writing includes email and other communication established through the Supplier’s website (if any);
(b) the singular includes the plural and vice versa;
(c) a reference to a clause or paragraph is a reference to a clause or paragraph of these terms of trade;
(d) a reference to a party to these terms of trade or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns;
(e) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;
(f) headings are for ease of reference only and do not affect the meaning or interpretation of these terms of trade; and
(g) if the date on which any act, matter or thing is to be done falls on a day which is not a Business Day, that act, matter or thing:
(i) if it involves a payment other than a payment which is due on demand must be done on the preceding Business Day; and
(ii) in all other cases, must be done on the next Business Day.
2. General
(a) These terms of trade apply to all transactions between the Customer and the Supplier relating to the provision of Goods and Services. This includes all quotations, contracts and variations. These terms of trade take precedence over terms of trade contained in any document of the Customer or elsewhere.
(b) The variation or waiver of a provision of these terms or a party’s consent to a departure from a provision by another party is ineffective unless in writing signed by the parties.
(c) The Supplier may amend any details in a Quote by notice in writing to the Customer. Such amended details supersede any relevant prior detail in dealings between the parties.
3. Quotes
(a) The Supplier may provide the Customer with a Quote. Any Quote issued by the Supplier is valid for 30 days from the date of issue.
(b) Unless otherwise expressly stated in writing, a Quote does not include delivery or installation of the Goods.
(c) Quotes are based upon the cost of materials available at the time of preparation of the Quote and assume the timely supply by the Customer of necessary material and instructions to the Supplier.
(d) Following provision of a Quote to the Customer, the Supplier is not obliged to commence work until the Quote has been accepted by the Customer. This occurs by the Customer accepting the Quote online via ServiceM8. Upon the Customer accepting the Quote online via ServiceM8 the Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions.
(e) The Supplier reserves the right to amend any Quote before the Order has been completed to take into account any rise or fall in the cost of completing the Order. The Supplier will notify the Customer of any amendment as soon as practicable, at which point the amended Quote will be the estimate or Quote for the purposes of these terms of trade.
(f) An indication in a Quote of the time frame for the provision of the Goods or Services is an estimate only and is not a fixed time frame. Subject to any obligations in respect of consumer guarantees under the Australian Consumer Law, this estimate is not binding upon the Supplier.
4. Orders
(a) Every Order by the Customer for the provision of Goods or Services must be submitted in writing to the Supplier and then Quote accepted online via ServiceM8 by the Customer. Upon the Customer accepting the Quote online via ServiceM8 the Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions.
(b) An Order will only be deemed to be placed by the Customer if the Order clearly identifies the Goods or Services ordered and the Supplier’s Quote. Any costs incurred by the Supplier in reliance on incorrect or inadequate information provided by the Customer in an Order may result in the imposition of an Additional Charge.
(c) Orders must be signed by an authorised representative of the Customer and must specify the required date of delivery.
(d) Placement of an Order by the Customer signifies acceptance by the Customer of these terms of trade and the most recent Quote provided by the Supplier relating to that Order.
(e) The Supplier may in its absolute discretion refuse to provide Goods or Services where:
(i) Goods are unavailable for any reason whatsoever;
(ii) Credit limits cannot be agreed upon or have been exceeded; or
(iii) Payment for Goods or Services previously provided to the Customer or any related corporation of the Customer or to any other party who is, in the reasonable opinion of the Supplier, associated with the Customer under the same or another supply contract, has not been received by the Supplier.
(f) An Order cannot be cancelled without the prior written consent of the Supplier. Where an Order is cancelled, the Customer indemnifies the Supplier against any Losses incurred by the Supplier as a result of the cancellation. This includes, but is not limited to, loss of profit from other orders foregone as a result of the scheduling of the Order which is subsequently cancelled.
5. Variations
(a) The Customer may request that its Order be varied by providing a request in writing to the Supplier. A request for a variation must be agreed to in writing by the Supplier in order to have effect.
(b) If the Customer wishes to vary its requirements after a Quote has been prepared by the Supplier or after the placement of an Order, the Supplier reserves the right to vary the Quote to include any Additional Charge in respect of any extra costs incurred or additional work carried out due to the variation, in accordance with its then current charge rates. A revised Quote issued by the Supplier in respect of the requested variation supersedes the original Quote. If the revised Quote only specifies additional work, the Quote for that additional work will be in addition to the immediately preceding Quote for the Goods or Services or both.
(c) The Supplier has an automatic extension of time for the provision of the Goods or Services equal to the delay caused by the variation.
6. Invoicing and payment
(a) The Supplier may in its absolute discretion, issue an invoice to the Customer in any one or more of the following ways:
(i) prior to commencing the provision of the Goods or Services, for an amount equal to the Quote and Additional Charges where the Supplier has not previously carried out work for the Customer or where the Supplier chooses to do so;
(ii) at the end of each week before the Order is completed, the Supplier may issue one or more invoices for a proportion or the whole of the amount of the Quote (the proportion to be calculated at the Supplier’s discretion either for work done to that point, work in the future or both) and require that proportion of the Quote be paid in advance of any further Goods or Services being provided; or
(iii) upon completion of the provision of the Goods or Services or any time thereafter, for an amount equal to the Quote or the balance of the Quote outstanding, any Additional Charges and any amount not previously invoiced, or if no Quote was provided, for an amount representing the Supplier’s charge for the work performed in completing the Order and for any Additional Charges.
(b) The amount payable by the Customer will be the amount set out in the invoice. This will be calculated as:
(i) the amount for the Goods or Services (or both) as set out in the Quote and any Additional Charges, or
(ii) where no Quote has been provided by the Supplier, the Supplier’s usual charges for the goods or services (or both) as described in the Order.
(c) The Customer must pay an invoice issued by the Supplier to the Supplier within 7 days of a valid tax invoice being issued to the Customer, unless alternative payment terms have been agreed upon in writing prior to works commencing.
(d) If any invoice is due but unpaid, the Supplier may withhold the provision of any further Goods or Services until overdue amounts are paid in full.
(e) The Supplier may in its complete discretion apply any payment received from the Customer to any amount owing by the Customer to the Supplier.
(f) The Customer is not entitled to retain any money owing to the Supplier notwithstanding any default or alleged default by the Supplier of these terms of trade, including (but not limited to) the supply of allegedly faulty or defective Goods, provision of Services to an inadequate standard or a delay in the provision of Goods or Services. Nothing in this paragraph affects the Customer’s rights for any alleged failure of a guarantee under the Australian Consumer Law.
(g) The Customer is to pay the Supplier on demand interest at the rate of 10% per year on all overdue amounts owed by the Customer to the Supplier, calculated daily.
(h) All costs and expenses associated with collecting overdue amounts, including (but not limited to) legal fees and internal costs and expenses of the Supplier, are to be paid by the Customer as a debt due and payable under these terms of trade.
(i) The Customer and the Supplier agree to comply with their obligations in relation to Goods and Services Tax (GST) under the A New Tax System (Goods and Services Tax) Act 1999 and any other applicable legislation governing GST.
7. Additional Charges
(a) The Supplier may require the Customer to pay Additional Charges in respect of costs incurred by the Supplier as a result of reliance on inadequate or incorrect information or material provided by the Customer or information or material supplied later than required by the Supplier in order for it to provide the Goods or Services within the specified time frame (if any).
(b) The imposition of Additional Charges may also occur as a result of:
(i) cancellation by the Customer of an Order where cancellation results in Loss to the Supplier;
(ii) storage costs for Goods not collected from the Supplier within 2 weeks of the date on which the Goods are manufactured, fabricated, created or formed;
(iii) photocopying, courier, packing or handling charges not included in the Quote;
(iv) Government or council taxes or charges not included in the Quote; or
(v) additional work required by the Customer or any other occurrence which causes the Supplier to incur costs in respect of the Customer’s Order additional to the quoted cost.
8. Acceptance of Goods
If the Customer fails to advise the Supplier in writing of any fault in Goods or failure of Goods to accord with the Customer’s Order within 24 hours of delivery, the Customer is deemed to have accepted the Goods and to have accepted that the Goods are not faulty and accord with the Customer’s Order. Nothing in this paragraph affects the Customer’s rights for any alleged failure of a guarantee under the Australian Consumer Law.
9. Title and risk
(a) Risk in Goods passes to the Customer immediately upon delivery.
(b) Property and title in Goods supplied to the Customer under these terms of trade does not pass to the Customer until all money (including money owing in respect of other transactions between the Supplier and the Customer) due and payable to the Supplier by the Customer have been fully paid.
(c) Where Goods are supplied by the Supplier to the Customer without payment in full, the Customer:
(i) is a bailee of the Goods until property in them passes to the Customer;
(ii) irrevocably appoints the Supplier to be its attorney to do all acts and things necessary to ensure the retention of title to goods including the registration of any security interest in favour of the Supplier with respect to the Goods under applicable law;
(iii) must be able upon demand by the Supplier to separate and identify as belonging to the Supplier Goods supplied by the Supplier from other goods which are held by the Customer;
(iv) must not allow any person to have or acquire any security interest in the Goods;
(v) agrees that the Supplier may repossess the Goods if payment is not made within 28 days (or such longer time as the Supplier may, in its complete discretion, approve in writing) of the supply of the Goods; and
(vi) grants an irrevocable licence to the Supplier or its agent to enter the Customer’s premises in order to recover possession of Goods pursuant to this paragraph. The Customer indemnifies the Supplier for any damage to property or personal injury which occurs as a result of the Supplier entering the Customer’s premises.
(d) Where Goods are supplied by the Supplier to the Customer without full payment, and:
(i) the Customer makes a new object from the Goods, whether finished or not;
(ii) the Customer mixes the Goods with other goods; or
(iii) the Goods become part of other goods (“New Goods”),
then ownership of the New Goods immediately passes to the Supplier. The Customer will hold the New Goods on trust for the Supplier until full payment is made. The Supplier may require the Customer to store the New Goods in a manner that clearly shows the ownership of the Supplier.
(e) For clarity, under paragraph (d), the ownership of the New Goods passes to the Supplier at the beginning of the operation or event by which the Goods are converted, mixed, or incorporated.
(f) Despite paragraph (c), the Customer may transfer, sell, or dispose of Goods (including New Goods) to a third party in the ordinary course of business, provided that:
(i) if the Customer is paid, the Customer holds the proceeds (less any GST) on trust for the Supplier in a separate account until all amounts owed to the Supplier are paid; or
(ii) if the Customer is not paid, it agrees to assign all of its rights against the third party to the Supplier upon written notice. The Customer irrevocably appoints the Supplier as its attorney for this purpose.
(g) Where Goods are supplied without full payment, the Customer acknowledges that the Supplier has the right to register and perfect a personal property security interest.
(h) If:
(i) a PPS Law applies or may apply; and
(ii) in the Supplier’s opinion:
A. the PPS Law adversely affects the Supplier’s security or obligations; or
B. it allows the Supplier to improve its security position without negatively affecting the Customer,
then the Supplier may give notice requiring the Customer to do anything (including signing amendments or new Terms and Conditions) to address this. The Customer must comply within the specified timeframe. If, after doing so, the Supplier still considers its position materially affected, it may cancel the terms of trade and the Customer must immediately pay all amounts owed.
10. Access
(a) The Customer shall ensure that the Supplier has clear and free access to the work site at all times to enable them to undertake the Works. The Supplier shall not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of the Supplier.
(b) It is the responsibility of the Customer to ensure that access is suitable to accept the weight of laden trucks or other equipment and plant as may be deemed necessary by the Supplier.
11. Intellectual Property Rights
(a) The Customer warrants that it owns all Intellectual Property Rights pertaining to its Order for Goods or Services or has a licence to authorise the Supplier to reproduce or use all copyright works or other materials the subject of Intellectual Property Rights supplied by the Customer to the Supplier for the purposes of the Order. Further, the Customer indemnifies and agrees to keep indemnified the Supplier against all Losses incurred by the Supplier in relation to or in any way directly or indirectly connected with any breach of any other Intellectual Property Rights in relation to any material supplied by the Customer.
(b) Unless specifically agreed in writing between the Supplier and the Customer, all Intellectual Property Rights in any works created by the Supplier on behalf of the Customer vest in and remain the property of the Supplier.
(c) Subject to payment of all invoices due in respect of the Goods or Services, the Supplier grants to the Customer a perpetual, non-exclusive licence to use the works created or produced by the Supplier in connection with the provision of Goods or Services under these terms of trade for the purposes contemplated by the Order.
12. Agency and assignment
(a) The Customer agrees that the Supplier may at any time appoint or engage an agent to perform an obligation of the Supplier arising out of or pursuant to these terms of trade.
(b) The Supplier has the right to assign and transfer to any person all or any of its title, estate, interest, benefit, rights, duties and obligations arising in, under or from these terms of trade provided that the assignee agrees to assume any duties and obligations of the Supplier owed to the Customer under these terms of trade.
(c) The Customer is not to assign, or purport to assign, any of its obligations or rights under these terms of trade without the prior written consent of the Supplier.
13. Default by Customer
(a) Each of the following occurrences constitutes an event of default:
(i) the Customer breaches or is alleged to have breached these terms of trade for any reason (including, but not limited to, defaulting on any payment due under these terms of trade) and fails to remedy that breach within 14 days of being given notice by the Supplier to do so;
(ii) the Customer, being a natural person, commits an act of bankruptcy;
(iii) the Customer, being a corporation, is subject to:
A. a petition being presented, an order being made or a meeting being called to consider a resolution for the Customer to be wound up, deregistered or dissolved;
B. a receiver, receiver and manager or an administrator under Part 5.3A of the Corporations Act 2001 being appointed to all or any part of the Customer’s property and undertaking;
C. the entering of a scheme of arrangement (other than for the purpose of restructuring); and
D. any assignment for the benefit of creditors;
(iv) the Customer purports to assign its rights under these terms of trade without the Supplier’s prior written consent; or
(v) the Customer ceases or threatens to cease conduct of its business in the normal manner.
(b) Where an event of default occurs, except where payment in full has been received by the Supplier, the Supplier may:
(i) terminate these terms of trade;
(ii) terminate any or all Orders and credit arrangements (if any) with the Customer;
(iii) refuse to deliver Goods or provide further Services;
(iv) pursuant to clause 9(c), repossess and re-sell any Goods delivered to the Customer, the payment for which has not been received; or
(v) retain (where applicable) all money paid by the Customer on account of Goods or Services or otherwise.
(c) In addition to any action permitted to be taken by the Supplier under paragraph (b), on the occurrence of an event of default all invoices will become immediately due and payable.
14. Termination
In addition to the express rights of termination provided in these terms of trade, a party may terminate these terms of trade by giving 7 days written notice to the other party.
15. Exclusions and limitation of liability
(a) The Customer expressly agrees that use of the Goods and Services is at the Customer’s risk. To the full extent allowed by law, the Supplier’s liability for breach of any term implied into these terms of trade by any law is excluded.
(b) All information, specifications and samples provided by the Supplier in relation to the Goods or Services are approximations only and, subject to any guarantees under the Australian Consumer Law, small deviations or slight variations from them which do not substantially affect the Customer’s use of the Goods or Services will not entitle the Customer to reject the Goods upon delivery, or to make any claim in respect of them.
(c) The Supplier gives a 2 year guarantee to the Customer for all new glass supplied. This is to provide assurance for the Customer against defective glass or damaged glass due to manufacturing defects or installation error that may lead to glass breakage. This does not cover the following:
(i) Glass damaged by either the Customer or another party not associated to the Supplier.
(ii) Scratches to the glass supplied by the Supplier. The Customer must inform the Supplier of any visible defects to the supplied product within 24 hours of delivery or installation as per Section 8 of this agreement.
(iii) Glass that was supplied by the Customer and only installed by the Supplier.
(iv) Glass damaged because of natural disasters, fire or acts of God.
(v) Broken glass where the cause of the breakage is unable to be determined.
(vi) Defective or damaged glass beyond the 2 year period.
(d) The 2 year guarantee covers the replacement costs for glass and labour only. Under no circumstances is the Supplier or any of its suppliers liable or responsible in any way to the Customer or any other person for any loss, damages, costs, expenses or other claims (including consequential damages and loss of profits or loss of revenues) as a result, direct or indirect of any defect, deficiency or discrepancy in the Goods or Services. This includes their form, content and timeliness of deliveries, failure of performance, error, omission, defect, including, without limitation, for and in relation to any of the following:
(i) any Goods or Services supplied to the Customer;
(ii) any delay in supply of the Goods or Services; or
(iii) any failure to supply the Goods or Services.
(e) Any advice, recommendation, information, assistance or service given by the Supplier in relation to Goods or Services or both, is given in good faith and is believed to be accurate, appropriate and reliable at the time it is given. It is provided without any warranty of accuracy, appropriateness or reliability. The Supplier does not accept any liability or responsibility for any Loss suffered as a result of the Customer’s reliance on such advice, recommendation, information, assistance or service.
(f) To the fullest extent permissible at law, the Supplier is not liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the provision of or failure to provide Goods or Services, or otherwise arising out of the provision of Goods or the Services, whether based on terms of trade, negligence, strict liability or otherwise, even if the Supplier has been advised of the possibility of damages.
(g) The Australian Consumer Law may give to the Customer certain guarantees. Where liability for breach of any such guarantee can be limited, the Supplier’s liability (if any) arising from any breach of those guarantees is limited with respect to the supply of Goods, to the replacement or repair of the Goods or the costs of resupply or replacement of the Goods or with respect to Services to the supply of Services again or cost of re-supplying the Services again.
16. Indemnity
(a) The Customer indemnifies and keeps indemnified the Supplier, its servants and agents in respect of any claim or demand made or action commenced by any person (including, but not limited to, the Customer) against the Supplier or, for which the Supplier is liable, in connection with any Loss arising from or incidental to the provision of Goods or Services, any Order or the subject matter of these terms of trade.
(b) This includes, but is not limited to, any legal costs incurred by the Supplier in relation to meeting any claim or demand of any party and legal costs for which the Supplier is liable in connection with any such claim or demand.
(c) This provision remains in force after the termination of these terms of trade.
17. Force majeure
(a) If circumstances beyond the Supplier’s control prevent or hinder its provision of the Goods or Services, the Supplier is free from any obligation to provide the Goods or Services while those circumstances continue. The Supplier may elect to terminate this agreement or keep the agreement on foot until such circumstances have ceased.
(b) Circumstances beyond the Supplier’s control include, but are not limited to, unavailability of materials or components, strikes, lockouts, riots, natural disasters, fire, war, acts of God, Government decrees, proclamations or orders, transport difficulties and failures or malfunctions of computers or other information technology systems.
18. Dispute resolution
(a) If a dispute arises between the Customer and the Supplier, the following procedure applies:
(i) A party may give another party a notice of the dispute and the dispute must be dealt with in accordance with the procedure set out in this clause.
(ii) A party must not commence legal proceedings (except proceedings seeking interlocutory relief) in respect of a dispute unless the dispute has been referred for resolution in accordance with this paragraph.
(iii) A party must not oppose any application for a stay of any legal proceedings that may be issued in respect of a dispute pending the completion or termination of the procedure set out in this paragraph.
(b) If a dispute is notified, the dispute must immediately be referred to the parties’ respective senior management. Those representatives must endeavour to resolve the dispute as soon as possible and in any event within 5 Business Days (or other period as agreed).
(c) Unless otherwise agreed by the parties, any dispute that cannot be settled by negotiation between the parties or their representatives, the parties expressly agree to endeavour to settle the dispute by mediation administered by the Australian Commercial Disputes Centre (ACDC) before having recourse to arbitration or litigation. The mediation must be conducted in accordance with the ACDC Guidelines for Commercial Mediation which operate at the time the matter is referred to ACDC. The Guidelines set out the procedures to be adopted, the process of selection of the mediator and the costs involved. The terms of the Guidelines are incorporated into these terms of trade. This paragraph survives termination of these terms of trade.
(d) Notwithstanding the existence of a dispute (including the referral of the dispute to mediation), each party must continue to perform its obligations under these terms of trade.
(e) The parties must hold confidential, unless otherwise required by law or at the direction of a court of competent jurisdiction, all information relating to the subject matter of the dispute that is disclosed during or for the purposes of dispute resolution. The parties acknowledge that the purpose of any exchange of information or documents or the making of any offer of settlement pursuant to this procedure is to attempt to settle the dispute between the parties. No party may use any information or documents obtained through the dispute resolution process for any purpose other than an attempt to settle the dispute between the parties.
19. Miscellaneous
(a) These terms of trade are governed by the laws of the state where the Supplier’s registered office is situated and each party irrevocably submits to the non-exclusive jurisdiction of the courts of that state.
(b) These terms of trade and any Quotes and written variations agreed to in writing by the Supplier represent the whole agreement between the parties relating to the subject matter of these terms.
(c) These terms of trade supersede all oral and written negotiations and communications by and on behalf of either of the parties.
(d) In entering into these terms of trade, the Customer has not relied on any warranty, representation or statement, whether oral or written, made by the Supplier or any of its employees or agents relating to or in connection with the subject matter of these terms of trade.
(e) If any provision of these terms of trade at any time is or becomes void, voidable or unenforceable, the remaining provisions will continue to have full force and effect.
(f) A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right.
(g) A notice or other communication required or permitted to be given by one party to another must be in writing to the address shown on a Quote (or as varied pursuant to this paragraph) and delivered personally, sent by pre-paid mail to the address of the addressee specified in the relevant Quote; sent by fax to the fax number of the addressee specified in the relevant Quote, with acknowledgment of receipt from the facsimile machine of the addressee or sent by email to the email address of the addressee specified in the relevant Quote with acknowledgement of delivery.
(h) A notice or other communication is taken to have been given (unless otherwise proved) if mailed, on the second Business Day after posting; or if sent by fax or email before 4 pm on a Business Day at the place of receipt, on the day it is sent and otherwise on the next Business Day at the place of receipt.
(i) A party may only change its postal or email address or fax number for service by giving notice of that change in writing to the other party.
(j) Any glass or debris involved with the replacement of broken glass will be thoroughly cleaned up by the Supplier to the best of the Supplier’s professional ability however the Supplier cannot guarantee the clean-up of 100% of all glass fragments. The Supplier therefore highly recommends the Customer carry out an additional clean up and/or vacuum post works to ensure all glass fragments have been removed. Any injuries obtained as a result of the Customer not performing a recommended additional clean-up / vacuum will not be at the fault of the Supplier.
(k) Any glass replaced by the Supplier that involves either timber or steel frame putty, the Supplier makes no allowance for painting of either the framework or putty. The Supplier strongly suggests that the Customer allows the putty to set for a minimum of 2 weeks prior to painting. The putty should not be touched during this period. Any touching or painting of the putty by the Customer prior to this period has the potential to affect the quality of the end product, of which the Supplier takes no responsibility for. In colder months, this drying time can increase and is the responsibility of the Customer to determine if putty is deemed paintable.
(l) In order to replace glass within a timber frame that involves timber beading, the Supplier will have to remove and reinstall existing timber beading. The utmost care will be taken by the Supplier during this process however beading is susceptible to breaking upon removal. If this is the case the Supplier will then use their professional judgment to determine whether the beading can be reused or whether new beading or timber putty will have to be installed. The Supplier makes no allowance for any painting that may be required during this process and any painting required is the responsibility of the Customer.
(m) Any works carried out by the Supplier involving silicone will require a minimum curing time of 24 hours and both the glass and silicone should not be touched during this period. Any damage to silicone work either by the Customer or other party not associated with the Supplier within this timeframe will not be at the fault of the Supplier. Certain works will require more than 24 hours for the silicone to cure of which the Supplier will explain to the Customer at the time of install. If works are damaged during this timeframe by either the Customer or other party not associated with the Supplier requiring the works to be redone by the Supplier this will be an additional charge to the Customer from the price agreed upon for the original works.
(n) The Supplier makes no allowance for any decal to glass in any Quote unless otherwise stated in writing. To comply with AS 1428.1 the Supplier will install temporary masking tape at least 75mm wide to glass and extend across the entire width of the glass panel. It is then the Customer’s responsibility to install permanent visibility decal in accordance with AS 1428.1.
(o) When replacing any glass other than clear it is difficult to determine the existing glass type. To ensure the Supplier can supply the same type of glass as existing, the Supplier requires the Customer to supply the original glass specifications. If the Customer cannot provide the original glass specifications the Supplier can only make an informed decision based on the Supplier’s glazing experience & knowledge however the Supplier cannot guarantee an exact match to the original glass.
(p) When replacing existing glass with new, even if the original glass specifications can be supplied by the Customer the Supplier can still not guarantee an exact colour match. This is due to the fact the iron content in glass can vary from manufacturers and even different batches when processed. Even if the Supplier was to order the same glass type from the same manufacturer as the original glass the Supplier cannot guarantee an exact match.
(q) When cutting holes into existing glass it is all care and no responsibility. Glass is susceptible to cracking or ‘running off’ while cutting. If this is to happen a new panel would need to be supplied. Supply & labour to install would be at the cost of the Customer and not the Supplier and would be in addition to the original price quoted by the Supplier. When cutting holes in laminated safety glass the edge of glass is known to ‘shell’. This can result in the edge of glass having a rough appearance. The Supplier therefore strongly recommends that instead of cutting a hole in laminated safety glass that a new panel of toughened glass with a hole be manufactured.
(r) Glass supplied by the Supplier to the Customer may differ in size +/- 3mm from size requested. This is to allow for tolerance whilst cutting glass either via hand or machine.
(s) Toughened mirror may be susceptible to picture framing during the toughening process. The Supplier will inform this to the Customer upon quoting the works. If the Customer then accepts the quote online via ServiceM8 they acknowledge that if this was to occur the Supplier would not be liable for any replacement costs.
(t) Certain types of glass are now discontinued and as a result cannot be obtained by the Supplier. If this is the case the Supplier will inform the Customer at the time of quoting and then propose a suitable alternative. Upon acceptance of the Quote online via ServiceM8 the Customer accepts the proposed glass type and acknowledges the glass will not match.